FAQ

FAQ: FREQUENTLY ASKED QUESTIONS

I WANT TO ORDER INTERNATIONALLY, HOW CAN I PAY?

FOR ANY INTERNATIONAL ORDERS, WE ONLY ACCEPT CARD PAYMENTS. ANY CASH ON DELIVERY ORDERS WILL BE CANCELLED AUTOMATICALLY. 

I WANT TO ORDER FROM GCC, HOW CAN I PAY?

FOR GCC ORDERS, WE ACCEPT CARD PAYMENTS. 

HOW DO I TRACK MY ORDER?

YOU WILL RECEIVE AN EMAIL ONCE YOUR ORDER IS ON THE WAY. JUST CLICK THE TRACK SHIPMENT BUTTON AND IT WILL AUTOMATICALLY DIRECT YOU TO YOUR ORDER STATUS. 

WHAT WILL HAPPEN IF I DON'T RESPOND TO DELIVERY COURIERS?

THE DELIVERY COURIERS WILL NOTIFY US, AND WE WILL TRY TO CONTACT YOU. 

WHAT IF I REFUSE TO ACCEPT MY ORDER?

THE SHIPMENT WILL BE RETURNED TO US.

WHAT IF MY ORDER DIDN'T ARRIVE?

NOTIFY US IMMEDIATELY. EMAIL US ON SHOPMAIAR@GMAIL.COM. WE WILL GET BACK TO YOU SHORTLY DURING OFFICE HOURS. 

HOW CAN I CANCEL MY ORDER?

TO CANCEL YOUR ORDER, KINDLY EMAIL US ON SHOPMAIAR@GMAIL.COM WITH YOUR ORDER NUMBER & WE WILL CANCEL IT FOR YOU. WE CANNOT CANCEL AN ORDER IF IT HAS ALREADY SHIPPED.  

I RECEIVED MY ORDER, BUT THERE IS A MISSING ITEM/DAMAGED ITEM. WHAT CAN I DO?

EMAIL US ON SHOPMAIAR@GMAIL.COM. WE WILL GET BACK TO YOU SHORTLY DURING OFFICE HOURS.

CAN I RETURN OR EXCHANGE AN ITEM? 

EXCHANGE OF GOODS WITHIN 15 DAYS OF PURCHASE, PRODUCT MUST BE IN ORIGINAL CONDITION WITH THE INVOICE. 

IF YOU REQUIRE TO EXCHANGE AN ITEM, THEN YOU WILL BE RESPONSIBLE FOR PAYING THE SHIPPING COSTS

EXCHANGE OF AN ITEM WILL DEPEND FULLY ON AVAILABILITY. 

WHEN WILL AN OUT OF STOCK ITEM BE BACK IN STOCK?

UNDER THE PRODUCT, CLICK "EMAIL WHEN AVAILABLE" BUTTON AND YOU WILL RECEIVE AN EMAIL ONCE IT IS BACK IN STOCK .

CAN I BUY YOUR PRODUCTS IN A PHYSICAL STORE? 

WE DON'T HAVE A PHYSICAL STORE FOR MAIAR.

IS THIS WEBSITE SAFE TO SHOP ON?

YES, IT IS. WE TAKE THE UTMOST CARE WITH THE INFORMATION THAT YOU PROVIDE US WHEN PLACING AN ORDER ON OUR WEBSITE. THE SERVER WHICH HOSTS OUR WEBSITE AND CARD PAYMENTS IS ENCRYPTED USING THE INTERNET- STANDARD SSL (SECURE SOCKETS LAYER PROTOCOL). WE ENSURE YOU THAT WE NEVER DISCLOSE ANY PERSONAL INFORMATION ABOUT OUR CUSTOMERS TO ANYONE.